Thursday, March 15, 2007

Getting Started

The first step towards creating an online
business is building a website.This chapter discusses how
to begin the process of creating your first website, and where you can
find someone to build your site if you don’t want to do it yourself.

Making Your Website Attractive, Interesting, Engaging
and Interactive


To succeed at your online business (whether you are selling your
own product/service or are selling for other merchants as an affiliate),
you need a website created just for that - a simple, focused site. Your
website should be easy to build, maintenance-free, low cost, credible,
and a powerful traffic-builder and customer-converter.
Having the right tool and the right product alone won’t ensure the
success of your website. There are many factors to be considered
while designing a site. Unfortunately, most of these are often ignored
by Internet business owners.

Build It for Speed
- It's a fact of modern life - people are in
a hurry. This means that you have between 10 and 30
seconds to capture your potential customer's attention. To
minimize your load time, keep graphics small. Compress
them where possible. Use flashy technology (JavaScript,
Flash, Streaming Audio/Video, animation) sparingly and
only if it is important to your presentation.

Target your Market - Know who your market is and make
certain that your site caters to their needs. It is critical that
your site reflect the values of your potential customers. Is
your market mostly business professionals? If so, the site
must be clean and professional. Is your product aimed
mostly a teenagers and young adults? Then your site could
be more informal and relaxed. The key here is to know your
market and build the site to their preferences.

Focus the Site - Make certain your website is focused on a
primary goal: selling your product or service. A site offering
many unrelated products is not necessarily unfocused, but
this is often the case. If your business does offer many
products, dedicate a unique page for each instead of trying
to sell them all from one page.

Credibility Is Crucial - The most professionally designed
website won't sell if your customers don't believe in you. A
clear privacy statement is one way to build your credibility.
Provide a prominent link to your privacy statement from
every page on the site as well as from any location that you
are asking your visitors for personal information. Provide
legitimate contact information online.

Navigation should be simple - Make site navigation easy and
intuitive. Simple and smooth navigation adds to the
convenience of the visitors. Add powerful search and catalog
features. Visitors usually don’t have the patience to navigate
through the whole website to find what they are looking for.
Consistency is the key - Make sure the site is consistent in
look, feel and design. Nothing is more jarring and disturbing
to a customer than feeling as if they have just gone to
another site. Keep colors and themes constant throughout
your website.

Make your website interactive and personalized – Add
feedback forms as well as email forms that allow your
prospective customers to ask you any questions they might
have pertaining to a product.

Personalization of your website-is another key element that can build your visitor’strust and increase your sales. Personalization technology provides you the analytic tools to facilitate cross-selling and up-selling when the customer is buying online. It would give
you an idea of what products to cross-sell and up-sell. For
example, when a person buys a CD player, a disc cleaner
can also be offered.

Content is King - Good content sells a product. Ask yourself
the following questions. Does your copy convey the
message you wish to get across to your visitors? Is it
compelling? Does it lead your visitor through the sales
process? Have others review, critique and edit your copy to
insure it is delivering the intended message. Always double
check your spelling and grammar.

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